Terms and conditions

Placing an order on MARGEM’s; website is fast and easy.

To place an order, the customer must undertake to provide true data that allows the successful processing of your order.

All customers benefit from Margem Satisfaction Guarantee, so if you are not fully satisfied, you may return the product within 14 days of receipt of the order at your home, and you will be immediately reimbursed for the amount you have spent.

After confirmation of payment by the method you selected, your order will be delivered directly to the address you have provided, benefiting at all times from the available special conditions offered, exclusively on this website, to our customers, whether private or professional.

Registration on MARGEM website is NOT mandatory, in order to make purchases. However, to have access to all information relating to the customer account the user must be registered.

The user agrees to comply with all points related to this Legal Information as well as in terms of Security and Privacy.

Purchase Information

Prices – The prices of our products are always indicated with VAT at the legal rate in force in Portugal.

Campaigns – Promotional campaigns may be announced whenever the company finds it appropriate.

Shipping costs – Our orders are delivered by a courier/transport company, using the Express service. Delivery costs are calculated according to the country destination, costs are calculated and provided at the time of the purchase process.

Portugal mainland: 3,90€ and free when you spend over 30€; Portugal Islands: 12,90€ and free over 60€.

Orders are only allowed up to a maximum weight of 30kg. Orders over 30kg will be evaluated on a case by case basis considering the destination country.

Returns & Cancellations – Under MARGEM Satisfaction Guarantee, you may return the product in case it does not fully meet your expectations, within 14 days from the date of receipt of the order in your home, and you will be immediately reimbursed for the amount you have spent.

The product must be in perfect condition and returned, without any signs of use, as well as in the original packaging. We remind you, however, that we will only reimburse the cost of returning the items that were delivered by mistake or damaged or defective items.

The packaging, duly franked, should be sent to the bellow address:

Margem Lda,
Estrada de Sacotes nº 21
2725-525 Mem Martins
Portugal

MARGEM Lda | Estrada de Sacotes nº 21, 2725-525 Mem Martins | PORTUGAL | NIF: 500612200 | email: geral@margem.pt